In this article, we’ll review a few techniques that will help Web designers and UI professionals improve their error pages in order to engage visitors and improve the experience. As C.S. Lewis said, “Failures are finger posts on the road to achievement.” Website designers should take this to heart.
We’ll focus on error and maintenance pages, from both a tracking and usability perspective. You’ll find examples on how to use analytics and defensive design in order to optimize the user experience on those pages.